Course curriculum

  • 1

    Module 1 Introduction

    • Welcome & Introduction

    • Customer centric

    • Sales Arena

    • Assignment 1
  • 2

    Module 2 Mindset

    • Welcome to module 2

    • Choices

    • Module 2 Assignment 1

    • Self evaluation

    • Assignment Introduction

    • Module 2 Assignment 2

    • Closing thoughts
  • 3

    Module 3 I know where Im heading!

    • Time to get serious!

    • My Attitude

    • Value of Appraisal

    • Goals Introduction

    • Goals

    • Goal setting assignment 1

    • Closing thoughts
  • 4

    Module 4 Gaining Customers

    • Gain & Retain Introduction

    • Customer engagement and funnel

    • Gain Customers

    • Gain customers Assignment 1

    • Gain customers Closing thoughts
  • 5

    Module 5 Retain Your customers

    • Customer retention

    • Why retention?

    • GDPR an overview

    • Retain customers. Closing thoughts
  • 6

    Module 6 Mind your language

    • Mind your Language

    • Language

    • Language Closing thoughts

    • Module 6 Assignment 1 Language
  • 7

    Module 7 Cofidence

    • Comfort & Confidence

    • Closer look at confidence

    • Module 7 assignment 1

    • Confidence Closing thoughts
  • 8

    Module 8 Plug-in

    • Closing thoughts

    • Continue your Self Development